Unforgettable First Impressions Part 2: Its All About Them!
Jean de la Bruyere said, "The great gift of conversation lies less in displaying it ourselves than in drawing it out of others. He who leaves your company pleased with himself and his own cleverness is perfectly well pleased with you."
Every conversation, interaction and encounter has some kind of emotional effect on both parties:
How you feel about yourself
In order to make an UNFORGETTABLE! first impression (not just a good first impression), you must focus on the last of these four effects: how others feel about themselves.
The 6 Essential Elements for Flawless First Impressions are part of Scott Ginsberg's the UNFORGETTABLE! Audio System.
To solidify this element, ask yourself the following seven questions. If you can answer them while connecting with new people, you will be certain to become UNFORGETTABLE!
How comfortable is the other person?
One group of people who understand the value of synchronizing their posture is food servers. I remember eating at my local Steak 'N Shake in St. Louis last year during a very busy time of night. My server - and also everyone else's server - was running around the understaffed restaurant like a mad man. He finally came to my table and, once he caught his breath, introduced himself and sat down.
"I can't stand up anymore - it's too crazy! Anyway, you must be Scott, right?" he joked as he pat my shoulder, "Well I'm Brian. What can I get for you?"
As Brian sat eye to eye with me I felt connected to him. I even felt his pain - he was the only server in the place, but he still managed to adjust to my level.
Psychologically, level adjustments like this are one of many factors that contribute to an average increase in tips. I worked in food service for many years and never encountered a manager who didn't remind us of this tactic. But my managers also encouraged another practice that was effective for first impression - and tip - management: touch.
This is the second component to making the other person feel comfortable. Especially when it comes to handshakes, high-fives, shoulder brushes and pats on the back, incorporating the slightest bit of touch in an appropriate and non-violating manner will make people feel more connected to you.
How can you make the other person feel superior to you?
When you first meet someone, a great tip is to tell them how much you've learned from them in the short time you've talked. Thank them for enlightening you. Even write down suggestions, tips, names or things they told you right in front of them. Remember, people hate those who make them feel their own inferiority.
Do they feel like they already know you?
But you can't get to this point in the conversation without self-disclosure. Self-disclosure is the process of making yourself manifest to another. It starts with little pieces of information like your name, but as you locate the CPI, or Common Point of Interest and share your opinions and attitudes, you will find that the other person will reciprocate the same back to you. This norm of reciprocity is another way of saying, "I'll show you mine if you show me yours."
Now, be careful here. Say the wrong thing and you might hear one of the most annoying, overused clichés of the past 10 years come out of your conversation partner's mouth: "Too Much Information!" As frustrating as this phrase may be, if someone says it, you've obvious crossed the line. Sometimes you may be several miles past the line. So be liberal with the amount of information you reveal. And be sure your level of intimacy matches that of the other person. You'll have no problem connecting with someone as if you "already know each other."
How engaged is the other person?
It also allows you to turn the tables. Stop talking for once and find out what they're thinking. If you reciprocate back and forth and keep both parties engaged, you will be well on your way to creating an UNFORGETTABLE! First Impression.
Are they uncertain?
So ASSUME that they have forgotten your name, and provide them with some help accordingly. First of all, wear your nametag. There's nothing more frustrating than unexpectedly being unable to use a nametag as crutch for a brain fart.
Secondly, practice the "Third Person Trick." This involves telling a story or an anecdote about yourself that helps others with your name without them suffering a loss of face. For example:
"?so when the airport security said, 'Scott Ginsberg, please come with us for a body cavity search,' I knew I was in trouble."
"Oh thank you for saying your name!" they silently say to themselves.
Works every time!
Has the other person discovered how similar they are to you yet?
Are you satisfying their need to feel appreciated?
During a late night shift at the front drive of the Ritz Carlton in St. Louis, several gentlemen asked me to call them a cab downtown. As we waited for the taxi to arrive, one of them asked, "So, Scott - got anyone special staying here at the Ritz tonight?"
"Sir," I smiled, "All of our guests at the Ritz Carlton are special."
The group roared in laughter! The man patted me on the shoulder and nodded his head in gratitude.
"Thanks for that Scott - that's why we love this hotel!"
It's All About Them
© 2005 All Rights Reserved.
Scott Ginsberg is a professional speaker, "The World's Foremost Expert on Nametags" and the author of HELLO my name is Scott and The Power of Approachability. He helps people MAXIMIZE their approachability and become UNFORGETTABLE communicators - one conversation at a time. For more information contact Front Porch Productions at http://www.hellomynameisscott.com.
Land the Ideal Job Using Social Networks
With at least 60% of job-seekers finding employment through networking, it's no wonder that people are turning to their colleagues and acquaintances for advice and help in finding employment. The old adage, "It's not what you know, but who you know" rings true when it comes to sources of labor in today's economy.
Small File Box With Resumes to Help Customers
I bet you have not thought about it much, but there are many ways you can help your customers in their daily lives. If you have a customer who just got laid off from their job, tell them you will be glad to take a few of their resumes and put them in a file box and when Corporate Executives come into the store you will be sure to put a good word in for them.
Develop a Great Network - Pay It Forward for Maximum Success
Who needs a network of people to talk to about the struggles you're encountering in your profession? You do! The more people you have in your personal network, the more people that can help you Make it Great! Don't be afraid to ask for help, as you can't do everything alone, contrary to popular belief. By developing your network, you can actually become more dependant on others, and they will become dependant on you.
The process of finding out about a job, getting interviewed, and eventually receiving an offer for employment starts with networking. By networking I don't mean sending out hundreds of copies of your résumé unsolicited to H.
Network Marketing Secret: On Becoming the 'GoTo' Guy
For years we've been taught to identify ourselves as reps for one XYZ company or another.~We have our fancy business cards printed, some letterhead, maybe an address stamp.
How to Get More Visibility, Increase Your Influence, and Get More Referrals
Earlier today I was helping a client develop a better strategy to generate more referrals from local businesses. While that particular client owns an orthodontic practice, the ideas I gave him will work equally well in your business.
Creating Successful Alliances and Partnerships through Networking
Douglas Wilder, former Governor of the Commonwealth of Virginia, and the first elected Black Governor in the United States gave me advice that I will never forget. He said, "From this point on, when you walk into a room, walk in that room like you own it, when you talk with people remember to stand on your principles, keep your word, and people will want to associate with you.
Flying High, Flying Far
"What me? Sell myself? You have to be joking!"This was the response I received from one of my clients when I suggested that she needed to get out there and promote herself. She had to "network".
How to Shmooze
Definition: talk idly or casually in a friendly way Value: pricelessGearheads like me have trouble understanding that great ideas and hard work aren't enough..
Successfully Meeting And Greeting - Ten Strategies For Getting Off To A Good Start
A day in the life of every businessperson is made up of a series of meetings and greetings. Whether you are making the initial contact with a client or a colleague, you want to get off on the right foot.
Business Networking - Extroverted Web Weaving for the Introvert
If you have been in business for any amount of time, you go to networking events. Did your body just seize up? Was there a swelling of nervousness in your gut? Are you about ready to stop reading? I encourage you to stay with me about networking.
Strategic Networking: Take the Shortest Path to Success
Do you use Ryze or LinkedIn to promote your web based business? If so, you may have noticed that everything is linked to everything else. Here's how to take the shortest path to networking success: use keywords and a targeted linking strategy.
The Power of Word of Mouth
Most of us remember the commercial that said, "I told two friends, and they told two friends, and so on, and so on, and?", well you get the picture. This commercial, which represented Breck Hair Shampoo, ran so many times that even I remember who the commercial represented.
Increasing the ROI on Your Networking
Networking requires an investment of time, money and effort. Here are four ways to be sure your return on that investment is worthwhile.
Give People Something to Talk About!
My husband and I tried an experiment one night. We were invited to a dinner party with three other couples we didn't know.
Mother Said - Wash Your Hands
Think health articles are boring? This one isn't, so read on - it may save your life..
The 7 Habits of Highly Horrible Networkers
Networking is a term that didn't exist (academically) until almost 40 years ago. It's a word uttered in and around the business world every day, yet is unclear to most as to how it actually works.
Five Best Ways To Build A Network
I have been working from home on the internet for over 3 years now. 18 months of that was spent trying out various different programs trying to find things that would work for me and this done nothing more than cost me thousands of dollars and also caused me to neglect my family friends and my health, as a result I then took a break from internet marketing and got my life in order.
Is The Company You Keep Hurting Your Business?
When you look at your friends, it's like looking into a mirror. Take the sum of characteristics of the five people you spend most of your time with and you will be the average of that sum.
The Secrets of Effective Networking
Before we talk about specific networking tips I want to address a critical aspect of networking that is often overlooked. Sometimes we are so eager to network that we don't stop to consider whether or not we are investing our energy in the right places.
|home | site map|